COVID-19 Customer Update
Updated 1st May 2020
At Rosita Real Foods, we are dedicated to providing quality handcrafted products that have been produced in harmony with nature.
The health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.
We are doing everything we can to get your orders delivered on time during this unprecedented crisis.
Our Australian warehouse remains open and we are shipping orders Monday-Friday as normal within Australia.
You may experience some delivery delays in certain areas due to the high volume of packages being received by our courier and delivery partners. Delivery delays are unfortunately outside of our control - please refer to the tracking information and contact your shipping agent. Please be aware that delivery time can take up to 1 to 2 weeks.
We apologise to our customers for the disruption. Please check back here for regular updates or contact our customer service team if we can be of assistance. If possible please contact us via email rather than phone due to the high volume of queries we are receiving at this time.
Hygiene and handling
We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.
All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.
We would like to thank all of our customers for your continued support during this challenging time.