Shipping and Returns

DOMESTIC SHIPPING

Australia Post                     1-6 working days
Australia Post Express       1-3 working days *
Toll Express                        1-2 working days *

The time can vary depending on where you are located in Australia. Regardless we do our best to get your order to you as quick as possible.

* Non-main city deliveries can take longer; Western Australia deliveries can take 5-6 working days

Please check the Australia Post delivery estimate calculator for your area

INTERNATONAL SHIPPING

We do our best to offer cost effective shipping for you however International shipping can take considerably longer than domestic shipping.

Please contact us if you require an urgent overseas delivery and we can price up some delivery options for you (along with a delivery time-frame estimate).

Rosita Real Foods cannot be held responsible for loss resulting in shipping delays outside of our control.

Please ensure that the products you are purchasing may be imported into your country.  Rosita Real Foods cannot be held responsible for products that are delayed, held for import duty or seized due to your country's customs restrictions.  Note that you are responsible for the payment of any taxes, duties and other costs associated with customer clearance within your country.

Australian Holidays and warehouse closures

Our warehouse operates Monday to Friday 8am to 5pm Melbourne time except for the following dates:

2018 closures

  • 25 Apr Anzac Day
  • 11 Jun Queen's Birthday
  • 28 Sep AFL Grand Final Friday
  • 6 Nov Melbourne Cup Day
  • Closed Sat 23/12 - Tue 1/1/2019

2019 closures

  • 1 Jan New Year's Day
  • 28 Jan Australia Day Holiday
  • 11 Mar Labour Day
  • 19 Apr Good Friday
  • 22 Apr Easter Monday
  • 25 Apr Anzac Day
  • 10 Jun Queen's Birthday
  • 5 Nov Melbourne Cup Day*
  • Closed Sat 23/12 - Tue 1/1/2019

CANCELLATION, RETURNS & REFUND POLICY

Products that are purchased directly from this web site by an end-user may be returned by you providing it is received at our return address within fourteen (14) days of the date of purchase for a full refund less shipping and handling. Opened packages are not eligible for return. DVDs/books that have been opened cannot be returned.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 working days of us receiving your package, however, in many cases you will receive a refund more quickly. In some circumstances there may be an additional delay depending on the time it takes your bank to process our refund request.

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account' section once you are logged in to the website. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.

OUR RETURNS ADDRESS IS:

Rosita Real Foods
c/o Cargo Line International
187 Calarco Dr
Derrimut
VIC, 3030

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.

Copyright © 2017 Rosita Real Foods. All rights reserved.

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